Turn returns into exchanges,
and reasons into fixes.
A branded return and exchange portal, exchanges and store credit offered before refunds, reverse pickups, photo grading with fast restocking, refunds by your rules, and an AI analyst that finds why products come back so your team can fix the cause.
Free for your first 1,000 returns. Works with Shopify, WooCommerce and custom stores.
- Day 3Return PortalReturn requested
Reason: "too tight in shoulders"
Customer phone - Day 3ExchangeExchange chosen
Size L to XL instead of refund. ₹1,499 kept
Customer phone - Day 4PickupCourier pickup
Collected from the customer’s door
On the road - Day 7QC passedReceived at warehouse
Quality check by photo. No damage
Warehouse tablet - Day 9LiveRestocked as A-grade
Back on the website in 2 hours
Warehouse tablet
“Tight in shoulders” appears in 312 returns of this kurta style in the last 60 days.
| Size | Chest | Shoulder |
|---|---|---|
| M | 40" | 16.5"17" |
| L | 42" | 17"17.5" |
| XL | 44" | 17.5"18" |
An illustrative return from a D2C ethnic wear brand, rewound from the restock to the reason.
Follow one parcel back from your warehouse to the reason it left.
Each step of a return has its own desk in Vyatyasa. Scroll back through them in the order your team meets them.
Quality Check
Photo-based grading as A-grade, B-grade or damaged, then restocking or refurbishment, item by item.
Restock in hours, not weeks
A-grade items go straight back to sellable stock in your store. The kurta that came back on day 7 is on sale again on day 9.
Checklists by category
Tags and stains for apparel, seals for beauty, box and accessories for electronics.
Pickup Desk
Reverse pickups with your courier partners, with one tracking view for the customer and your team.
The right courier for each pincode
Allocate by pickup success rate, cost or your own priority list. Failed pickups are rescheduled without a ticket.
Exchange First and Refund Desk
Exchanges, store credit and instant offers are shown first. Refunds go out by UPI, bank, card or credit, on your rules.
Day 3: the customer chose an exchange
Size L to XL instead of a refund. ₹1,499 stayed in the business, and the customer got a kurta that fits.
- Live stock check for the next size or colour
- Bonus store credit when customers pick credit over cash
- Refund always on screen where your policy allows
Return Portal
A branded portal with reasons, photos and a clear policy, in English and Hindi.
English and Hindi
Every label, reason and policy line in both languages. One tap to switch.
Photos when they matter
Ask for photos on damage, wrong item or quality reasons, before the pickup is booked.
Reasons your team can act on
Customers pick from your reasons list and add a short note. Structured reasons are what make the AI analysis accurate.
AI Return Reason Analyst
AI groups return reasons by product, size and batch, and suggests fixes for the team to decide on.
Return rate for the kurta style one month after the size chart was updated. Exchanges rose to 46% of its returns.
Flags, never blocks
Unusual return patterns go to your team with the evidence. The AI never acts on a customer by itself.
Returns Reports
Return rate, cost per return, exchange share and suspicious return patterns, by product, channel and courier.
Better for your margins, and fair to the people who return.
Brands keep more revenue with Vyatyasa because customers get a better option, not because the refund is hidden.
Refunds stay available
Customers can always choose a refund where your policy and consumer law allow. Exchanges are offered, never forced.
AI flags, people decide
Unusual return patterns are flagged for your team. The AI never blocks a customer on its own.
Licensed payment partners
Refunds go through your gateway and licensed partners. Vyatyasa never holds customer money.
Data kept private
Customer data is encrypted in transit and at rest, and it is never sold.
Live on your store within a week.
No migration project. Your team sets up Vyatyasa from the dashboard, with our onboarding team on call.
Connect your store
Install the Shopify or WooCommerce app, or connect a custom store with API keys. Orders and products sync in minutes.
Add couriers and gateway
Connect your courier accounts and payment gateway. Your rates and contracts stay with you.
Write your rules
Return windows, reasons, exchange offers, refund triggers and QC checklists, set in plain words.
Open the portal
Point returns.yourbrand.com to Vyatyasa, link it from your order emails and go live.
Three tape lengths. You pay per return processed.
Start on C30 for 30 days free, covering up to 1,000 returns. Move up when your volume does.
Questions brands ask
Short answers to what ops heads and founders ask before they switch.
Does it work with Shopify and our warehouse?
Will customers be forced to exchange?
Does the AI block customers?
Which couriers?
How long does setup take?
Play it forward. Try Vyatyasa free for 30 days.
The parcel heads out again, this time in the right size. Run your first 1,000 returns through the portal, exchanges, pickups, grading and refunds at no cost.