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Track 01On the customer's phone

A return page your customers can finish in under a minute.

A branded portal on your own subdomain where customers find their order, pick the item, give a reason with photos and see your policy in plain words. In English and Hindi, on any phone.

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9:41returns.borivalithreads.in
Borivali ThreadsENहिं
Start a return
Order #BT-48213 · Delivered 2 days ago
Straight cotton kurtaIndigo · Size L · ₹1,499
Why are you returning it?
Too tightToo looseColour differsDamaged
Tight in the shoulders, rest fits well
2 photos added
Eligible until 14 Nov · free pickup
Continue
2 languagesEnglish and Hindi, switchable on every screen
Your domainreturns.yourbrand.com with your colours and logo
Photo proofUp to 4 photos per item at request time
No loginOrder number and phone or email is enough
Return Portal

Everything a customer needs, nothing they have to guess

Most return tickets start because the customer could not find the policy, the window or the next step. The portal answers those before they ask.

Branded end to end

Your logo, colours, fonts and tone on a subdomain you own. Customers never feel handed off to a third party.

  • Custom subdomain with SSL
  • Your return policy text, in your words
  • Email and SMS templates in your voice

English and Hindi

Every label, reason and policy line is available in both languages. Customers switch with one tap.

Structured reasons

Reasons are picked from your list, with a short note. That is what makes the AI analysis accurate later.

Photos at request

Ask for photos when the reason is damage, wrong item or quality. Your team sees them before the pickup is booked.

Return windows by rule

Set windows by category, price or sale. Final sale items show clearly as not returnable.

Status the customer can see

Request received, pickup booked, picked up, received, refunded or exchanged. Each step sends an update by email, SMS or WhatsApp through your provider.

Embedded in your store

Link it from the order page, footer or delivery email. On Shopify it also sits inside the customer account.

Workflow

How a request moves

01

Find the order

Customer enters the order number with the phone or email used at checkout.

02

Pick items and reasons

Each item gets its own reason, note and photos. Ineligible items show why.

03

Choose the outcome

Exchange, store credit or refund, as your Exchange First rules allow.

04

Get a pickup slot

Pincode is checked against courier coverage and a pickup is booked.

Settings

Portal settings you control

Every setting is changed from the Vyatyasa dashboard by your team. No code and no ticket to us.

Return windowPer category, per product tag, or per sale event
Reasons listYour own list, with reasons that require photos or notes
Non-returnable itemsBy tag, collection, discount code or price
ApprovalAuto-approve, auto-approve below a value, or manual review
LanguagesEnglish and Hindi, with your own translations
NotificationsEmail, SMS and WhatsApp through your existing provider
FAQ

Return Portal, answered

Do customers need an account to start a return?
No. The order number plus the phone number or email used at checkout is enough. Shopify brands can also show the portal inside the customer account.
Can we use our own domain?
Yes. Point a subdomain such as returns.yourbrand.com to the portal and we issue the SSL certificate.
What happens with cash on delivery orders?
The portal asks the customer for a UPI ID or bank account when they choose a refund, and the Refund Desk pays out as your rules allow.
Track 07Returns ReportsTrack 02Exchange First
SIDE A · 0000 / 1,000 RETURNS

Your next return is already on its way back. Press play.

Start a 30 day trial on your own store. Your first 1,000 returns run through the portal, exchanges, pickups, grading and refunds at no cost.

Start 30 day trialUp to 1,000 returnsRewind a returnSee the full journeyConnect with usTalk through your setup