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Side A
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Track 02At the doorstep

Offer the exchange before the refund. Keep the sale.

When a customer chooses how to resolve a return, Vyatyasa shows the exchange or store credit first, with a reason to pick it. Refunds stay available exactly as your policy and consumer law allow.

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How would you like to resolve this?
Exchange for size XLIn stock · ships when pickup is done
Fastest
Store credit ₹1,599Includes ₹100 bonus · instant
Refund ₹1,499 to UPIAfter quality check · 1 to 3 days
All three options are available to you
Confirm exchange
Size swapsLive stock check for the next size or colour
Bonus creditOptional top-up when customers pick store credit
Instant exchangeShip the new item before the old one is back
Refund always shownExchanges are offered, never forced
Exchange First

Every option a customer sees, set by your rules

Exchange First decides which options to show, in which order and with what offer, based on the item, the reason and the customer history.

Variant exchange

Size L to XL or indigo to maroon, with real stock from your store. If the variant is out of stock it is not offered.

  • Same product, other variant
  • Price difference collected or credited
  • Reserved stock while the pickup is pending

Swap for another product

Let customers pick a different product of the same or higher value, from collections you choose.

Store credit with a bonus

Add a fixed or percentage bonus when customers take credit instead of cash. Credit lands as a gift card in your store.

Instant exchange

For trusted customers, ship the replacement as soon as the pickup is scanned, not when it reaches the warehouse.

Fit help on size reasons

When the reason is fit, show the size chart and the size most customers moved to for that style.

Fair by design

The refund option is always on screen when your policy allows it. No dark patterns, no hidden buttons, no extra steps to get money back.

Workflow

How the offer is decided

01

Read the reason

A fit reason leads with a size swap. A quality reason leads with a replacement.

02

Check stock

Only variants with stock in your store or warehouse are shown.

03

Apply the offer

Bonus credit or free shipping on the exchange, if you set one.

04

Customer decides

Exchange, credit or refund. The choice is recorded for reports.

Settings

Rules you can set

Every setting is changed from the Vyatyasa dashboard by your team. No code and no ticket to us.

Order of optionsExchange first, credit first, or refund first for some categories
Bonus creditFixed amount or percentage, with a cap per order
Instant exchangeBy customer history, order value or payment method
Price differenceCollect by payment link, or absorb up to a set amount
Eligible productsBy collection, tag or price band

Customer fairness, written into the product

  • Customers can always choose a refund where your policy and consumer law allow. Exchanges are offered, never forced.
  • Offers are shown with their full terms on the same screen. There is no fine print on a later page.
  • Refunds are paid through licensed payment partners. Vyatyasa never holds customer money.
  • Customer data is encrypted in transit and at rest, and never sold.
FAQ

Exchange First, answered

Will customers be forced to exchange?
No. The refund option is always shown where your policy and consumer law allow it. Exchange First changes the order and the offer, not the rights.
How does store credit reach the customer?
On Shopify and WooCommerce it is issued as a gift card or store credit in your store. For custom stores it is issued as a coupon code through the API.
Can we limit instant exchanges to trusted customers?
Yes. Set rules on past orders, past returns, order value and payment method. Everyone else gets the exchange after the pickup is scanned or after quality check.
Track 01Return PortalTrack 03Pickup Desk
SIDE A · 0000 / 1,000 RETURNS

Your next return is already on its way back. Press play.

Start a 30 day trial on your own store. Your first 1,000 returns run through the portal, exchanges, pickups, grading and refunds at no cost.

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