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Track 05At the doorstep

Refunds by UPI, bank, card or credit. On your rules, on time.

Refund Desk releases refunds when your conditions are met, through your payment gateway or licensed payout partner, and shows every customer exactly when the money is coming.

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app.vyatyasa.com/refunds
Refund DeskRules on
If order value under ₹1,000 then refund on pickup scan
If paid by COD then refund to UPI or bank
If over ₹3,000 then wait for A-grade at QC
RT-20877UPI₹1,499Paid
RT-20871Store credit₹2,199Issued
RT-20866Card₹899Waiting QC
RT-20860Bank₹3,450Needs review
4 methodsUPI, bank transfer, original card, store credit
Rule basedRelease on pickup, on QC or on approval
COD readyCollect UPI or bank details in the portal
Full auditWho approved what, and when
Refund Desk

Money out, with control and a clear trail

Finance teams want control. Customers want speed. Refund Desk gives both by turning your policy into rules that run on every return.

Refund rules

Refund low-value orders on pickup scan. Hold high-value orders until A-grade. Send anything unusual to a person.

  • Conditions on value, category, payment method and grade
  • Partial refunds for B-grade or missing parts
  • Deductions for pickup fees, if your policy has them

COD refunds

For cash on delivery orders the customer adds a UPI ID or bank account in the portal. Details are verified before payout.

Original payment

Card, UPI and wallet payments are refunded to the source through your gateway.

Store credit

Credit issued as a gift card in your store, usable on the next order.

Approvals and limits

Approval levels by amount, daily payout limits and two-person approval for large refunds.

Reconciliation your accountant will like

Every refund carries the order, return, method, gateway reference and approver. Export for month-end, or sync to your accounting tool.

Workflow

When a refund is released

01

Trigger

Pickup scan, QC grade or manual approval, as the rule says.

02

Calculate

Order value, deductions and partial amounts are worked out.

03

Pay out

Through your gateway or payout partner to UPI, bank, card or credit.

04

Confirm

The customer gets the reference number. Finance gets the record.

Settings

Payout settings

Every setting is changed from the Vyatyasa dashboard by your team. No code and no ticket to us.

GatewaysRazorpay, Cashfree, PayU and Stripe on your own accounts
Release triggersOn pickup, on delivery to warehouse, on QC grade, or manual
ApprovalsLevels by amount, with two-person approval option
Partial refundsBy grade, missing parts or fees
ExportsCSV and accounting sync with gateway references
FAQ

Refund Desk, answered

Does Vyatyasa hold the refund money?
No. Refunds go from your gateway or payout account through licensed payment partners. Vyatyasa sends the instruction and records the result.
How do COD customers get their money?
They add a UPI ID or bank account in the portal. Details are verified with a small check before the payout is sent.
Can we refund before the item reaches us?
Yes, for the orders you choose. A common rule is to refund on pickup scan for orders under a set value and wait for QC above it.
Track 04Quality CheckTrack 06AI Return Reason Analyst
SIDE A · 0000 / 1,000 RETURNS

Your next return is already on its way back. Press play.

Start a 30 day trial on your own store. Your first 1,000 returns run through the portal, exchanges, pickups, grading and refunds at no cost.

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