Track 09Returns Desk
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Ticket toReturns Desk
TopicWalkthrough
Side A
- 01Return PortalBranded return and exchange requests
- 02Exchange FirstExchanges and store credit before refunds
- 03Pickup DeskReverse pickups with courier partners
- 04Quality CheckPhoto grading and fast restocking
- 05Refund DeskRefunds by UPI, bank, card or credit
- 06AI Return Reason AnalystWhy products come back, and the fix
- 07Returns ReportsReturn rate, cost and abuse flags
- 08PricingPer return processed